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Privacy Policy

At Latch Logic (“we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the personal data you share with us through our services, website, and other interactions. By using our services or visiting our website, you agree to the terms outlined in this Privacy Policy.

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Effective Date: 23/09/2025​​

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1. Information We Collect

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We collect various types of personal information in order to provide you with the best possible service. The information we may collect includes:

  • Personal Identifiable Information (PII):
    This includes your name, email address, phone number, and postal address. We may also collect information about your baby, such as their age, birth information, and health-related details.

  • Health and Medical Information:
    To provide feeding support and consultations, we may collect health-related information, including breastfeeding history, feeding challenges, medical conditions, and any other relevant health details you choose to share.

  • Payment Information:
    If you purchase our services, we may collect payment information such as credit card details, billing address, and other necessary financial information. This information is processed securely through a third-party payment processor.

  • Communication Data:
    We collect information related to your communications with us, including emails, phone calls, and any other interactions with our team.

  • Website Usage Data:
    We may collect data about how you use our website, including cookies, IP addresses, browser types, and referring URLs. This helps us enhance the user experience on our site.

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2. How We Use Your Information

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We use the personal information we collect for the following purposes:

  • To provide and improve our infant feeding services.

  • To communicate with you, including responding to inquiries and scheduling appointments.

  • To process payments and manage billing for our services.

  • To send you appointment reminders, newsletters, and other relevant information (you may opt out at any time).

  • To improve our website and customer experience.

  • To comply with legal obligations and protect our business interests.

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3. How We Protect Your Information

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We are committed to maintaining the security of your personal information. We use physical, administrative, and technical safeguards to protect your data from unauthorized access, use, or disclosure. This includes:

  • Encryption of sensitive information during transmission.

  • Secure servers for storing your data.

  • Restricting access to personal information to authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

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4. Sharing Your Information

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We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in running our business, such as payment processors or email marketing platforms, but only to the extent necessary for them to provide those services. These third parties are required to keep your information confidential and comply with applicable data protection laws.

We may also disclose your information if required by law, such as in response to a subpoena, court order, or other legal process.

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5. Data Retention

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We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. After that period, your personal information will be securely deleted or anonymized.

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6. Your Rights and Choices

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You have the right to:

  • Access your personal data: You can request a copy of the information we hold about you.

  • Correct your personal data: If your information is inaccurate or incomplete, you can ask us to update it.

  • Request deletion: You may request that we delete your personal data, subject to any legal obligations we may have to retain it.

  • Opt-out of communications: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email or contacting us directly.

To exercise any of these rights, please contact us at latchlogic@gmail.com.

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7. Cookies and Tracking Technologies

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We may use cookies, web beacons, and similar tracking technologies on our website to collect information about your usage patterns. Cookies help us improve your user experience by remembering your preferences and settings. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

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8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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9. Contact Us

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If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Latch Logic, latchlogic@gmail.com

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